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Don't know if it's changed hands in the last few years but it's become appalling. Iv used for years regularly and they were amazing I could not have faulted the drivers and the telephone staff...... unfortunately the new people running the show are shocking! Rude, incompetent and lots of lies (we get people get held up stuck in be honest) about when and where your driver is. Also they have some rude drivers too... "that's your problem" was a comment when they'd driven off after not buzzing to let me k or they were outside And them airing their opinions on immigrants/race/etc (when not knowing my opinions to that) it's not what I want when i book a service I'm really disappointed as iv been really impressed before... They only let themselves down and I shan't be ever using them or promoting them again. It's sad really

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